Empathische Burgerrelaties - De Empathische Overheid

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In deze workshop leer je:

Dat je een empathisch brein hebt met drie soorten empathie
Dat je ook teveel empathie kunt hebben en hoe je intelligenter met je spiegelneuronen kunt omgaan
Hoe jij je collega’s en burgers gemakkelijker meekrijgt bij een nieuw project of wetswijziging
Waarom emoties altijd sneller en harder binnenkomen dan woorden
Hoe je een besmettingsbron wordt van positieve emoties
Hoe jij je voelsprieten kunt trainen
Waarom we elke dag moeten oefenen om ons in de schoenen van andersdenkenden te verplaatsen
Hoe je empathy mapping uit het design thinking kunt toepassen, zodat je de burgers kunt lezen zoals Johan Cruyff een voetbalwedstrijd las.

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OCHTEND: Wat is empathie precies en hoe werkt empathisch luisteren?

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Exploratie empathiebegrip met behulp van wetenschappelijk onderzoek, filmfragmenten en praktijkvoorbeelden, zodat je de belangrijkste ‘mensenvaardigheid’ scherper op het netvlies krijgt.

Hierdoor ga je anders naar jezelf en je medemensen kijken en leer je intelligenter omgaan met jouw en hun spiegelneuronen.

Eerste oefening: bekwaam je in de kunst van het empathisch luisteren.

Take-away: nuttige tools waarmee je met alle andersdenkenden op kantoor en daarbuiten verbinding kunt maken, zodat je hen gemakkelijker meekrijgt.

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MIDDDAG: Welke burgerschapsstijlen zijn er en hoe haal je hun wensen en behoeften boven water?

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Nadere kennismaking met de burgerschapsstijlen en persona’s en waarom die heel nuttig zijn.

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Aan de hand van diverse onderzoeken laten we zien dat de ene burger de andere niet is en word je geïnspireerd om inlevend en gedifferentieerd met hen te communiceren.

Tweede oefening: kruip met de Empathy Map onder de huid van de verschillende burgers. Dan kun je hen eerder en beter meenemen bij de beleidsontwikkeling en outside-in met hen communiceren.

Take-away: met deze tools laat je burgers eerder participeren en communiceer je ook effectiever met hen.

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22 januari en 19 februari

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Bijdrage per persoon 999 euro (early bird), na 1 december 1295 euro (op basis van kleine groepen van circa 15 personen – voor grote groepen geldt een lager tarief)

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Utrecht

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De workshop wordt gegeven door Cor Hospes en Henk Noort.

Cor Hospes is schrijver, spreker en coach. Auteur: (onder meer) Hart voor Zaken

Henk Noort is psycholoog. Marktonderzoeker. Auteur: (onder meer) De Empathisch Organisatie.

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In deze workshop leer je:

De Empatische Overheid

Contact met ons

Jeroen Duijvestijn

Henk Noort

Wat we doen